CTQ Measurements

People are often not prepared for the work required to collect, roll up, analyze, and report CTQs—much less for the effort to preemptively react to maintain CTQ levels against events or other impacting situations. Beyond these common gaps, IT has typically not been run with business-level CTQs, nor has it worked out relationships between system-level events and information from probes and agents to components that help a business unit to make business decisions. The IT organization has been in the business of keeping the disks spinning and the servers running, and the CTQs for those types of activities are often granular enough to not require analysis at a higher level than disk metering and an occasional ping(1M) command to ...

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