Strategic Approach

Most of the discussion in Part 2 focused on preparing and measuring for basic efficiency activities. The topic of the chapters in Part 3 is how to be strategic—transforming the basic infrastructure-level efficiency improvements into dynamic strategic business assets.

Efficiency is about reducing the time to deploy from three months to three weeks. Being strategic is about using that efficiency and counting on that efficiency to be able to target the release of twenty new services per year instead of five. Being efficient is about using automation to reduce the number of configuration errors by 90 percent. Being strategic is about being able to leverage the hours formerly spent solving avoidable problems to delivering a high-value ...

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