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the immaturity of organizational behavior. Proponents of scientific
management fiercely attack twenty-first–century theories by claim-
ing human behavior is not based upon mathematics and should be
rejected outright.
15.2.1 Scientific Management View
Adam Smith (1776) called for centralized factories, division of labor,
and specialization to enable mass production and economies of scale
during the British industrial revolution. Frederick Taylor (1911)
created the megatrend known as scientific management in the late
American industrial revolution. It consisted of four parts: document-
ing tacit work routines, selecting qualified workers, motivating work-
ers with simple rewards, and sharing tasks among managers and
workers. Taylor is ...