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managing ProJeCts
experts tracked the hours used by the consultants to execute the work
to devise solutions. External CSSBs provided oversight, although the
SME was responsible for providing bottom-up coaching to both the
steering committee and consulting team on the use of Lean Six Sigma
tools. e SME’s first challenge was to gather Lean Six Sigma infor-
mation, distribute it, and mentor the LSST, which worked as a cohe-
sive unit to devise a roadmap, deliverables, and timelines.
Our LSST’s strategy consisted of interviewing key senior man-
agers, who held strategic organizational knowledge and experience.
en, these data could be analyzed using Lean Six Sigma tools and
techniques, facilitated by CSSBs to identify recommendations suc-
cessf