225
18
don’T Take IT peRsonal
An Intuitive Approach to a Simple
but Delicate Matter
JOAN MARQUES
School of Business
Woodbury University
18.1 Introduction
Performing as the leader of a team always brings along challenges.
But when you lead a team of highly educated people, you have an
additional dimension of trials and tribulations on your hands. As the
chair of a department of seasoned academicians, all with high degrees,
stellar lists of achievements, and many years of teaching and research
under their belts, I have learned that there is one key mind-set that
can make a world of difference in the quality of my work relationships:
not taking anything personally. I am very happy that an experienced
departmental leader and friend gave me this advice ...