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21
solving an employee
TuRnoveR issue ThRough
oFFshoRe ouTsouRcing
ANDREW ISERSON
University of Maryland University College
21.1 Introduction
A civil engineering company containing a software house subsidiary
had a significant challenge with turnover in the software development
department. Staffing in the software house was based on contracts
being executed. When a new project was acquired, new personnel
were hired to deliver the project. Once the project ended, if a new
project was not in place, the staff from that project was furloughed.
Turnover in software development was sustained at over 100% a
year. Senior management of software development was replaced and
Human Resources did studies and implemented salary increases, but
the turnover c