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riCk smith
Maintenance workers must advance up three levels of their career
ladder before moving into a supervisory position. e dispersion of
equipment operators up and down the career ladder created a diverse
set of skills and experience. e department tried to account for the
disparity in skills by distributing the workers equally among thecrews.
A typical work crew employed one or two equipment operator ones,
one or two equipment operator twos, and one or two equipment
operator threes.
e challenge to management was employees were not moving up
their career ladder quickly. Many of the employees were content to
remain in a position where they were comfortable with the duties and
pay of that position. It was decided they needed an i ...