Business Analysis - Third edition

Table of contents

1. FRONT COVER
2. BCS, THE CHARTERED INSTITUTE FOR IT
3. TITLE PAGE
4. COPYRIGHT PAGE
5. CONTENTS
6. LIST OF FIGURES AND TABLES
7. CONTRIBUTORS
8. FOREWORD
9. ABBREVIATIONS
10. GLOSSARY
11. PREFACE
12. 1. WHAT IS BUSINESS ANALYSIS?
    1. Introduction
    2. The origins of business analysis
    3. The development of business analysis
    4. The scope of business analysis work
    5. The role and responsibilities of a business analyst
    6. The business analysis maturity model
    7. Professionalism and business analysis
    8. The future of business analysis
13. 2. THE COMPETENCIES OF A BUSINESS ANALYST
    1. Introduction
    2. Personal qualities
    3. Business knowledge
    4. Professional techniques
    5. The right skills for the right situation
    6. How can I develop my skills?
    7. Industry skills frameworks
    8. Industry qualifications
    9. Summary
14. 3. STRATEGY ANALYSIS
    1. Introduction
    2. The context for strategy
    3. What is strategy?
    4. Strategy development
    5. External environment analysis
    6. Internal environment analysis
    7. SWOT analysis
    8. Executing strategy
    9. Summary
15. 4. THE BUSINESS ANALYSIS PROCESS MODEL
    1. Introduction
    2. An approach to problem solving
    3. The business analysis process model
    4. Investigate situation
    5. Consider perspectives
    6. Analyse needs
    7. Evaluate options
    8. Define requirements
    9. Deliver changes
    10. Summary
16. 5. INVESTIGATION TECHNIQUES
    1. Introduction
    2. Prior research
    3. Investigation techniques
    4. Interviews
    5. Observation
    6. Workshops
    7. Scenarios
    8. User analysis
    9. Prototyping
    10. Quantitative approaches
    11. Suitability of techniques
    12. Documenting the current situation
    13. Summary
17. 6. STAKEHOLDER ANALYSIS AND MANAGEMENT
    1. Introduction
    2. Stakeholder categories and identification
    3. Analysing stakeholders
    4. Stakeholder management strategies
    5. Summary of stakeholder management strategies
    6. Managing stakeholders
    7. Defining stakeholder involvement – RACI and RASCI charts
    8. Using social media in stakeholder management
    9. Understanding stakeholder perspectives
    10. Summary
18. 7. MODELLING BUSINESS PROCESSES
    1. Introduction
    2. Organisational context
    3. An alternative view of an organisation
    4. The organisational view of business processes
    5. Value propositions
    6. Business process models
    7. Analysing the ‘as is’ process
    8. Improving business processes
    9. Process measurement
    10. Business Process Model and Notation
    11. Six Sigma
    12. Summary
19. 8. DEFINING THE SOLUTION
    1. Introduction
    2. Gap analysis
    3. Formulating options
    4. Defining business requirements
    5. Introduction to business architecture
    6. Definition of business architecture
    7. Structure of a business architecture
    8. Business architecture techniques
    9. Summary
20. 9. MAKING A BUSINESS AND FINANCIAL CASE
    1. Introduction
    2. The business case in the project lifecycle
    3. Identifying options
    4. Assessing project feasibility
    5. Structure of a business case
    6. Investment appraisal
    7. Presentation of a business case
    8. RAID and CARDI logs
    9. Summary
21. 10. ESTABLISHING THE REQUIREMENTS
    1. Introduction
    2. The problems with requirements
    3. A framework for requirements engineering
    4. Actors
    5. Requirements elicitation
    6. Requirements elicitation techniques
    7. Building the requirements list
    8. Requirements analysis
    9. Requirements validation
    10. Agile approach to requirements
    11. Summary
22. 11. DOCUMENTING AND MANAGING REQUIREMENTS
    1. Introduction
    2. The importance of documentation
    3. The requirements document
    4. The requirements catalogue
    5. Managing requirements
    6. Summary
23. 12. MODELLING REQUIREMENTS
    1. Introduction
    2. Modelling business use cases
    3. Modelling system use cases
    4. Modelling system data
    5. Entity relationship diagrams
    6. Class models
    7. Modelling in Agile approaches
    8. The use of models in system maintenance
    9. Summary
24. 13. DELIVERING THE REQUIREMENTS
    1. Introduction
    2. Delivering the solution
    3. Context
    4. Delivery Lifecycle
    5. Development and delivery approach
    6. Roles
    7. Deliverables
    8. Techniques
    9. Summary
25. 14. DELIVERING THE BUSINESS SOLUTION
    1. Introduction
    2. Stages of the business change lifecycle
    3. BA role in the business change lifecycle
    4. Summary
26. INDEX
27. BACK COVER