I want to express my appreciation and gratitude to Loretta Yates and Mandie Frank of Que Publishing for shepherding this book through the mysterious, labyrinthine publishing process. And to technical editor Hari Subramanian and development editor Sondra Scott for curbing me when necessary.

Karen Gill’s copy edit was superlative.

It’s always a pleasure to see one’s work validated. For example, I couldn’t have been more delighted to see Richard Scoville’s glowing review of this book’s first edition in PC World. And the visibility afforded this book by the McCombs School of Business, at the University of Texas at Austin, was completely unexpected.

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