Business Analysis Techniques: 99 essential tools for success - 2nd edition

Table of contents

1. FRONT COVER
2. BCS, THE CHARTERED INSTITUTE FOR IT
3. TITLE PAGE
4. COPYRIGHT PAGE
5. CONTENTS
6. LIST OF FIGURES AND TABLES
7. AUTHORS
8. LIST OF ABBREVIATIONS
9. ALPHABETICAL LIST OF TECHNIQUES
10. PREFACE
11. 1. BUSINESS STRATEGY AND OBJECTIVES
    1. Introduction
    2. Strategy analysis – external business environment
    3. Strategy analysis – internal capability
    4. Strategy definition
    5. Strategy implementation
    6. Performance measurement
    7. References
    8. Further reading
12. 2. INVESTIGATE SITUATION
    1. Introduction
    2. Qualitative investigation
    3. Quantitative investigation
    4. Documenting the results
    5. References
    6. Further reading
13. 3. CONSIDER PERSPECTIVES
    1. Introduction
    2. Stakeholder identification
    3. Stakeholder analysis
    4. Stakeholder management
    5. References
    6. Further reading
14. 4. ANALYSE NEEDS
    1. Introduction
    2. Organisation modelling
    3. Business process analysis
    4. Business change identification
    5. References
    6. Further reading
15. 5. EVALUATE OPTIONS
    1. Introduction
    2. Identify options
    3. Shortlist options
    4. Prepare business case
    5. Present business case
    6. References
    7. Further reading
16. 6. DEFINE REQUIREMENTS
    1. Introduction
    2. Requirements elicitation
    3. Requirements analysis
    4. Requirements development
    5. Requirements modelling
    6. References
    7. Further reading
17. 7. MANAGE CHANGE
    1. Introduction
    2. Organisational change
    3. People change
    4. Benefits management and realisation
    5. References
    6. Further reading
18. POSTSCRIPT – WHICH TECHNIQUES DO I REALLY NEED?
19. INDEX
20. BACK COVER