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Business Analysis Techniques: 99 essential tools for success - 2nd edition by Paul Turner, Debra Paul, James Cadle

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2INVESTIGATE SITUATION

INTRODUCTION

This stage of the business analyst’s work is concerned with uncovering problems and issues. It involves using a range of investigative techniques, and choosing those that are most appropriate to the situation being examined. It also involves documenting what has been found.

Three aspects of this stage are considered here:

  • qualitative investigation;
  • quantitative investigation;
  • documenting the results.

Qualitative investigation (Techniques 1622)

The techniques here are used to discover the widest possible range of facts and opinions about the issues. Facts are clearly important, but so are opinions. They help the BA to understand the people involved in the matter, and to begin to assess how receptive they ...

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