The last stage of a business analysis project is often to assist in actually introducing the change to the organisation. Business analysts are intimately involved in this because it is probably they who have the closest relationship with the business users. It is also the BAs who have developed a good understanding of the structure, climate and culture of the organisation, knowledge which is essential to the smooth introduction of change. Finally, since projects are undertaken to achieve business benefits of some sort, BAs are often involved in finding out whether, in fact, those benefits have been attained; and, if not, what else needs to be done to secure them.
In this chapter we cover three main topics: