Debra Paul and Malcolm Eva


When business analysts first enter an area of study, they need a range of tools and techniques to help them understand the breadth and depth of issues. While they will be making use of background research, workshops, one-to-one interviews and quantitative methods of verification of data, they must also use diagnostic tools for understanding a problem area, and different approaches to documenting their findings, according to the focus. This chapter will look at a range of techniques used to investigate business areas and document the findings.

The assumption behind this chapter is that the analyst will be responsible for performing a broad study that begins with a general ...

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