7      MODELLING BUSINESS PROCESSES

Keith Hindle

INTRODUCTION

The business processes are the means by which an organisation carries out the internal operations and delivers its products and services to its customers. In this chapter we will look at techniques for modelling business processes covering both the organisational view of process modelling and the more detailed business process models.

There are many reasons for creating business process models:

  • To understand how the existing process works. This can be particularly useful if the process has ‘grown’ organically (without any real planning) and no one is quite sure what happens currently in response to an event.
  • To explain to those working on the process what they do and how their task ...

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