Debra Paul and James Cadle


Once the requirements have been defined, attention shifts to considering how they will be delivered. The business analysis work could provide the basis for a large scale, broad scope business change programme or could be much more focused on a particular area. As a result, delivering the requirements could include some or all of:

  • Business process changes: the business processes may be altered to be simpler, faster, more accurate or more effective.
  • People changes: the jobs of the people involved may be redefined and new tasks and skills added. In turn, this gives rise to further requirements for training, coaching or mentoring, and to changes in the way people are recruited ...

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