INDEX
acceptance and evaluation criteria 115
adaptive approaches to change delivery 60–61
advisory roles 3
alignment phase of business change lifecycle 45–46
ambiguity 139
analysis 4
BA Manager Forum Expert BA Award 163–166
backlog management 115
balanced scorecard 115
BAs see business analysts
BCS, The Chartered Institute for IT 2–3
BCS Advanced International Diploma in Business Analysis 157–158
BCS International Diploma in Business Analysis 155–157
benefits management 35
benefits realisation 50–51, 72–73
boundary-crossing competencies 55
brainstorming 116
business analysis
practice of 4
SFIA skill 19,
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