January 2025
Intermediate to advanced
256 pages
7h 12m
English
6 PROCESS/SERVICE VIEW OF BUSINESS ARCHITECTURE
INTRODUCTION
This chapter covers the following topics:
The product/service view is a core dimension within an organisation’s business architecture and represents the value streams of activities deployed to deliver the products or services provided to customers. Support activities that are required to enable these value streams may also be modelled. Understanding the nature of the offering made to customers, whether internal or external, is necessary to ensure that the activities conducted are in line with the strategic intent. Further, ensuring ...