Chapter 9Automation in Administrative and Support
9.1 Chapter Summary
Chapter 9 describes the administrative and support industry sector and the demand for human workers in this sector. An historical overview of technological systems in the past is provided. This background of past systems transitions to a review of future technological systems. Since all of the future systems are available now, this chapter does not include a forecast section like the other chapters. The future of office-related administration is essentially here. The chapter concludes with occupations that would be affected and unaffected by business automation brought on by the technological systems designed for the administrative and support ...
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