Letter writing is as old as written civilization itself. Yet, letter writing is a craft that has to be honed at every stage of a professional’s career. This is even more important for personnel concerned with businesses. Business organizations need to maintain communication with various people related to them (both within the organization and outside) and letters or emails are an integral part of any communication. It is through this form of communication that organizations create and maintain their image and relations. This chapter aims to provide training in the craft of writing business letters, the different aspects of letter writing and focuses on areas that need extra care.
The most significant aspect of writing a letter ...