Chapter 1

 

1. Taken from <http://www.quotes.net/quote/7>, accessed on December 30, 2010.

2. “P and Q Survey, Focus,” Industrial Engineering (1990) 6.

3. A. Farnham, “The Trust Gap” Fortune (December 1989) 4: 56–78.

4. Albert Mehrabian and Susan R. Ferris, “Inference of Attitudes from Nonverbal Communication in Two Channels,” Journal of Consulting Psychology (1967) 31: 248–252.

5. G. De Mare, “Communicating: The Key to Establishing Good Working Relationships,” Price Waterhouse Review (1989) 33: 30–37.

6. Taken from Crayola LLC Web site: http://www.crayola.com/colorcensus/history/chronology.cfm, accessed on January 3, 2011.

7. Based on the report available at http://caib.nasa.gov/news/report/pdf/vol1/chapters/chapter1.pdf, accessed on January ...

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