Chapter 4
1. Taken from <http://www.ericberne.com/transactional_analysis_description.htm>, accessed on May 11, 2011.
2. Thomas A. Harris, I'm OK. You're OK (New York: HarperCollins Publishers, 1967).
3. A. Mehrabian, Nonverbal Communication (Chicago, IL: Aldine-Atherton, 1972).
4. D. Tannen, “The Power of Talk: Who Gets Heard and Why?” Harvard Business Review (September 1995) 138–148.
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