Chapter 6


1. Taken from, accessed on May 25, 2011.

2. Taken from, accessed on May 25, 2011.

3. Edward T. Hall, The Silent Language (Greenwich, CT: Fawcett Publications, 1959)

4. Adapted from Cheryl Rivera, “Cross-cultural communication at work,” Ezine Articles. Available at, accessed on June 3, 2004.

5. Jeanne Brett, Kristin Behfar, and Mary C. Kern, “Managing Multicultural Teams,” Harvard Business Review (November 2006). Available at, accessed on July 2011.

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