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Business Communication, Third Edition
book

Business Communication, Third Edition

by Barbara Shwom, Lisa Gueldenzoph Snyder
June 2015
Intermediate to advanced content levelIntermediate to advanced
480 pages
31h 52m
English
Pearson
Content preview from Business Communication, Third Edition

SQ1 How do you compose messages containing questions and requests?

Most day-to-day requests require very little strategizing. When you ask people to do things that are very easy for them to do or that are clearly part of their job responsibilities, you do not need to incorporate persuasive strategies. You just need to be clear and polite. However, in some cases, you will be asking people to do you a favor, something that they have no obligation to do. This second kind of request often requires more explanation and persuasion. In both cases, you want to ensure that your audience responds well. The guidelines in this section will help you achieve that goal.

Decide between a direct or an indirect message

Use a direct organization for most routine ...

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Publisher Resources

ISBN: 9780133863307