SQ2 How do you compose informational messages?
Some business messages simply convey information rather than make requests or ask questions. For example, you may reply to requests, respond to claims, confirm information, make announcements, or provide instructions. You can consider these messages routine if the information will not surprise, disappoint, or anger the audience. The following sections explain how to address each kind of informational message.
Reply to questions with a direct answer
When someone asks you a question in a face-to-face or telephone conversation, you can organize your message exactly as you would when writing a response. ...
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