CASE SCENARIO A Day’s Worth of Routine Messages

This case scenario will help you review the chapter material by applying it to a specific situation.

For the past year, Miguel Ramirez has worked for his father’s insurance agency, Ramirez & Associates Insurance. The small company has only five employees: Miguel and his father, Carlos; Melinda and Reggie, both senior associates; and Theresa, the office manager.

On a Friday morning, Miguel opens the office and checks the company’s voice mail. The first message is from his father, saying he won’t be in today because he decided to leave for vacation one day early. The second message is from Reggie, reminding everyone that he will be out calling on clients. The third message from Melinda says that ...

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