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Business Communication, Third Edition
book

Business Communication, Third Edition

by Barbara Shwom, Lisa Gueldenzoph Snyder
June 2015
Intermediate to advanced content levelIntermediate to advanced
480 pages
31h 52m
English
Pearson
Content preview from Business Communication, Third Edition

CASE SCENARIO A Day’s Worth of Routine Messages

This case scenario will help you review the chapter material by applying it to a specific situation.

For the past year, Miguel Ramirez has worked for his father’s insurance agency, Ramirez & Associates Insurance. The small company has only five employees: Miguel and his father, Carlos; Melinda and Reggie, both senior associates; and Theresa, the office manager.

On a Friday morning, Miguel opens the office and checks the company’s voice mail. The first message is from his father, saying he won’t be in today because he decided to leave for vacation one day early. The second message is from Reggie, reminding everyone that he will be out calling on clients. The third message from Melinda says that ...

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Publisher Resources

ISBN: 9780133863307