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Business Communication, Third Edition
book

Business Communication, Third Edition

by Barbara Shwom, Lisa Gueldenzoph Snyder
June 2015
Intermediate to advanced content levelIntermediate to advanced
480 pages
31h 52m
English
Pearson
Content preview from Business Communication, Third Edition

SQ4 What types of bad-news messages are common in business?

This section provides examples of common types of bad-news messages in business: denying requests or turning down invitations, denying consumer claims, rejecting recommendations or proposals, identifying issues or problems, and communicating negative change.

Denying requests or turning down invitations

When you cannot—or are not willing to—grant a request or accept an invitation, you need to find a tactful, professional way to say “no” and, at the same time, not make your audience feel guilty for asking. For example, the voice message in Figure 6.9 uses a direct approach to deny a request. Although the recipient may be disappointed, she will not be offended or hurt by the direct approach, ...

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Publisher Resources

ISBN: 9780133863307