Business Communication, Third Edition

Appendix D Answer Key to Grammar Exercises

Chapter 1  Nouns and Pronouns

(See Appendix C , Section 1.1.1. )

1. Type the following two paragraphs, correcting the errors in use or formation of nouns and pronouns. Underline all your corrections.

   whomever answers the phone may be the only contact a caller has with a business. Everyone has their own personal preferences. However, find out how your employer wants the telephone answered, what your expected to say. When you pick up the phone, its important to speak politely and provide identifying information. Clearly state the company’s name and you’re name. Should you identify the Department, too?

   These are the kinds of question’s to settle before the phone rings. If the caller ...