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Business Continuity Management: In Practice by Stuart Hotchkiss

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Some terminology

Unfortunately there are some specific terms used in this domain which tend to have rather esoteric meanings and which can complicate discussions. The fundamental question that is usually asked is, ‘How long will it take to get going again?’ If this time is such that a client won't notice then this is good; if it takes longer and the client does notice then maybe something should be done to reduce the time it takes. In this area there is always a balance between capability and objective. The common terms used are these:

MTO – maximum tolerable outage: How long things can be broken before it becomes an issue. This is often subjective and a lot of stakeholders will say the maximum is minutes whereas a client might actually tolerate ...

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