8. PROCEDURES – THE LAST THING TO DO IS THINK
A procedure is defined as a set of steps to undertake when something goes wrong. The word ‘procedure’ is used to differentiate from the word ‘process’, which is used in many areas in many ways.
A procedure should be written so that someone unfamiliar with the situation can execute it and get the desired result. It should not require the input of an expert in the particular domain in order to work.
A procedure is written for a particular scenario. There should be one for each scenario and obviously there should be a scenario for every risk. In this way there are instructions for every risk that has been identified. These will evolve over time and, as new risk assessments are done, new risks will ...