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Business Development For Dummies by Anna Kennedy

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Part V

Managing Your Customers for Business Success

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webextras.eps Repeatability, I say, repeatability is key to dealing successfully with your customers over time. Check out the great bonus article at www.dummies.com/extras/businessdevelopment.

In this part …

  • Understand the growth potential hidden in your customer base.
  • Leverage customer relationships for greater success.
  • Train your team to look out for new business.
  • Implement a robust customer-review process.
  • Expand your business within the same industry.

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