Chapter 5

Step 1: Identify the (Business) Sponsor and Her or His Needs and Goals

If you have been asked to improve software delivery for the whole IT department or the whole enterprise all at once, your sponsor will likely be the CIO or CEO. If you have been asked to improve IT capability for only a specific business or IT unit, even a very large one, then your sponsor will be someone else, whom you will need to get to know very quickly.

Before we delve into the sponsor’s needs, let’s explain why we have put the term business in parentheses before ...

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