The chart reads as follows:
Step 1: The manager recognizes and defines a decision situation.
Example: A hotel manager sees that customer complaints have been increasing.
Step 2: The manager identifies alternatives for addressing the situation.
Example: The hotel manager can hire new staff, offer service quality training, or leave things as they are.
Step 3: The manager evaluates each of the possible alternatives.
Example: The hotel manager decides leaving things as they are is unacceptable, but that the other two options may work.
Step 4: The manager selects the best alternative.
Example: Hiring new staff is too expensive, but the hotel has unused funds in its training budget.
Step 5: The manager implements the chosen alternative.
Example: A ...
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