What Does Operations Mean Today?
Objective 7-1 Explain the meaning of operations and discuss the growth in the services and goods sectors of the U.S. economy.
Although you may not always think about it, you are constantly involved in business activities that provide goods and services to customers. You wake up to the sound of your favorite digital music, and on your bus ride to work or school, you message on a smartphone. Your instructors, the bus driver, the messaging provider, and the music provider all work in service operations (or service production). They provide intangible and tangible service products, such as entertainment, transportation, education, and communications services. Firms that make only tangible products—digital recordings ...
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