Business Essentials, 12/e

Questions & Exercises

Questions For Review

1. 7-1. Describe, in your own words, the meaning and significance of business operations. What do we mean when we talk about operations? What does it encompass? What does it exclude?

2. 7-2. What are the major differences between goods-production operations and service operations?

3. 7-3. What are the major differences between high-contact and low-contact service systems? Give an example of each, comparing and contrasting them.

4. 7-4. Identify the three kinds of utility and describe each one briefly.

Questions ...