Business Essentials, 12/e

Team Exercise

Managing Changes in Strategic Direction

The Situation

Commonwealth Services is a commercial cleaning service, with customers across the state of Virginia. Your company provides cleaning services for office buildings and other commercial customers. Commonwealth is a lean operation, with a flat organizational structure and a small number of managers. The recession took its toll on the company and employees have not had a raise in years. To make matters worse, your employees don’t find that cleaning is particularly rewarding work. Customers expect a consistently high level of service and dependability, but you’re finding it hard to motivate employees. To expand your customer base, Commonwealth has decided to expand its services and ...