Managing Changes in Strategic Direction
Commonwealth Services is a commercial cleaning service, with customers across the state of Virginia. Your company provides cleaning services for office buildings and other commercial customers. Commonwealth is a lean operation, with a flat organizational structure and a small number of managers. The recession took its toll on the company and employees have not had a raise in years. To make matters worse, your employees don’t find that cleaning is particularly rewarding work. Customers expect a consistently high level of service and dependability, but you’re finding it hard to motivate employees. To expand your customer base, Commonwealth has decided to expand its services and ...
Get Business Essentials, 12/e now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.