Exercising your Ethics
The Chain of Responsibility
The Dilemma
A customer bought an expensive vase as wedding gift at a local store and asked that it be shipped to the bride in another state. Several months after the wedding, the buyer became concerned when she had not received a thank-you note from the happy couple. She contacted the bride, who indicated that she never received the vase. Arguing that the merchandise had not been delivered, the customer requested a refund from the retailer.
However, the store manager uncovered the following facts:
All shipments from the store were handled by a well-known national delivery firm.
The delivery firm verified that the package had been delivered to the designated address two days after the sale.
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