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Q

Qatar Airways, 297
Qualifying, 431
Quality
- business strategy of production, 212
- circles, 228
- control, 224–225
- defined, 217–218
- improvement team, 228
- managing (See Total quality management (TQM))
- ownership, 227
- planning, 217–218
- poor, cost of, 226–227
- quality-productivity connection, 225–226
- service quality, intangibles, 210–211
- taking responsibility for, 227
Quantitative easing, 514
Quest Diagnostics, 350
Quid pro quo harassment, 316
Quota, 129
QVC, 422

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Business Essentials, 12/e by Ronald J. Ebert, Ricky W. Griffin

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