Business Essentials, 12/e

Q

• Qatar Airways, 297

• Qualifying, 431

• Quality

  • business strategy of production, 212

  • circles, 228

  • control, 224–225

  • defined, 217–218

  • improvement team, 228

  • managing (See Total quality management (TQM))

  • ownership, 227

  • planning, 217–218

  • poor, cost of, 226–227

  • quality-productivity connection, 225–226

  • service quality, intangibles, 210–211

  • taking responsibility for, 227

• Quantitative easing, 514

• Quest Diagnostics, 350

• Quid pro quo harassment, 316

• Quota, 129

• QVC, 422