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Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure by Michael S. Gendron

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Index

A

Alvalade

Analysis phase, BDID process

Apple Inc.

As-is process model

AT&T

Automation

B

Balanced scorecard (BSC)

business planning in
communication and linkage in
feedback and learning in
vision translation in

Bandwidth estimates

Bandwidth monitoring

Bleeding-edge technologies

Budgeting for ICT projects

Business analysts

BDID model and
business process definition by
business process model and
corporate unbundling and
ICT design diagrams and
ICT infrastructure decision making and
organization enablers and
process improvement and
process innovation and
process owners and
product innovation and
SWOT analysis and
value propositions and

Business-driven infrastructure design (BDID) model

customer focus of
ICT design team in
phases of
process in

Business intelligence (BI)

definition of
ICT and

Business planning, in balanced scorecard

Business processes

business process model and identifying
characteristics of
customer focus of
defining
documenting. See Documentation
existing vs. new infrastructure used in
interaction of activities and operating procedures with
levers in
management of
measurement of
objectives and attributes of
ownership of
process innovation and

Business process maps

Business process modeling (BPM)

basic building blocks of
compensation activities in
diagramming example in
staff and manager involvement in
terminology differences in
TSI case examples of

Business process modeling notation (BPMN)

best practices in
core graphic ...

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