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Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure by Michael S. Gendron

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Chapter 7

Best Practices for Documenting Process Change

Best practices for documenting processes are discussed in this chapter. This discussion includes documenting process implementation, innovation, and improvement supported by the ICT infrastructure, creating final user-appropriate design documents that graphically describe the business processes being proposed by the business analyst.

Ticket Sales Inc.
This chapter, along with Chapter 8, will use a fictitious case titled Ticket Sales Inc. to exemplify key points. This case is found in the appendix of this book, and it is recommended that you read it before reading Chapters 7 and 8.

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