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Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure by Michael S. Gendron

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Genenco

TSI will sell tickets exclusively through the network of kiosks and on its website. It will purchase the web server application, client–server application, and kiosks from Genenco Inc. (another fictitious company). The proposal must include all ICT infrastructure at the main office and at each kiosk site. Based on the market analysis previously performed and the outcome of the technology feasibility and strategy study prepared as a response to this request for proposal, TSI will place the kiosks in various public locations throughout New York City. The projected volume of sales for web transactions and each kiosk type are discussed in the proposal. The web transactions and kiosks will transmit credit card information over the Internet; therefore, end-to-end security is a major concern in the design. The web and client–server (i.e., kiosk or main office) application is being custom designed and built for TSI and will be called GenServe.

The Genenco kiosk client–server solution and the web application will perform credit card validation and verification and will communicate with TSI's bank and merchant account via the Internet. TSI will use software-based credit card processing for kiosk sales and online shopping-cart credit card processing for website sales. Genenco will provide the kiosk, credit card processing, and shopping-cart solutions as part of its offerings; the response to this request for proposal does not need to include these items but must include the ICT infrastructure ...

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