O'Reilly logo

Business Intelligence Applied: Implementing an Effective Information and Communications Technology Infrastructure by Michael S. Gendron

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

A Summary: What Is a Process?

Having reviewed what a business process is, and how it is intertwined with ICT, next a summary of business process identification is given. A process has the following characteristics:

  • Processes can be mapped to value-producing activities within an organization, and within those activities, operating procedures can explain the individual steps that will be taken.
  • A process is a structured, measured set of activities designed to produce a specified output or outcome for a particular customer or market segment.
  • A process has known inputs, a defined set of work activities and operating procedures, and known outputs.
  • A process is a high-level view of an organization that transcends the organizational hierarchy and its departments or parts. This high-level view includes activities and associated operating procedures.
  • Cost, time, quality, and customer satisfaction are all measurable attributes of processes. Processes should also be measured in terms of organizational payoff.
  • Process levers are important. Levers are those activities and events that must go right for a process to have a positive impact on the overall organization.
  • For process change initiatives to be successful, all of the characteristics of a process must be identified and dealt with appropriately within a specific time and organizational framework. In addition to the above, all change initiatives must have the following characteristics:
    • The impact a process change will have on an organization's ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required