This chapter started with a review of total cost of ownership and technology curves. It then discussed a number of methods to measure the value of ICT. These methods included financial-accounting, economic utility, and statistical approaches to valuing ICT investments. Then the chapter moved to discussing the balanced scorecard, which provides a unified way to measure the success of ICT projects across internal and external stakeholders as well as to look backward at past performance, internally at current performance, and forward at future performance. The purpose of this chapter was to provide the business analyst with tools to measure ICT value.
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6 James T. McClave, ...