The job of the business analyst is different from that of the systems analyst and the ICT engineer. The business analyst must understand the organization and create appropriate documentation that both fosters discussion among stakeholders and allows for the determination of places where ICT can enhance competitive positioning. He or she must also create documents that the ICT engineer can use to create and implement infrastructure. The business analyst who can effectively employ these skills should be able to help the organization attain an alignment between organizational strategic objectives and its ICT resources. This chapter covered a number of best practices in creating diagrams that all stakeholders can understand and use.
In this chapter, the fictitious TSI case was used to teach ICT documentation techniques, and it included one recommendation (i.e., computer telephony integrations) from the business process changes suggested in Chapter 7. Together, the BPM and the ICT diagramming create a complete set of documents that can be understood by all stakeholders, including the systems analyst and the ICT engineer.
1 Microsoft, “Estimating Bandwidth Requirements and Connection Speed,” August 22, 2005, technet.microsoft.com/en-us/library/cc785130(WS.10).aspx.