Chapter 6

1. Rappaport (1986)

2. Kaplan and Norton (1996). A balanced scorecard is often implemented as a tool to realize an enterprise’s strategy by means of BI tools. See chapter 3.

3. Look at Aswath Damodaran’s explanation, available at http://www.pages.stern.nyu.edu/~adamodar/New_Home_Page/lectures/eva.html

4. Surma (2008).

5. Weil (1998).

6. Kaplan and Norton (2004).

7. Carr (2003).

8. Carr (2003).

9. Thurow (1991).

10. Williams and Williams (2003).

11. Bach, Brecht, Hess, and Osterle (1996); Osterle, Winter, Back, and Brenner (2004).

12. All examples refer to the engineering methodology of business processes of PROMET BPR drawn up by St. Gallen University (PROMET, 1997).

13. Williams and Williams (2006).

14. O’Donnell, Arnott, and Gibson ...

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