Book description
Includes Interactive CD Rom with Hundreds of Letters
Free yourself from worrying about the “right” word or phrase, or the “right” format. Get all of your correspondence done quickly and painlessly.
This thoroughly revised and updated fourth edition is a handy, quick-reference guide that not only tells you how to write virtually any kind of business letter, but gives you a wide range of samples you can adapt and use right now.
A best-seller since it was introduced in 1991, Business Letters for Busy People contains concise, easy-to-use learning resources that get results. Packed with the most concrete information, useful techniques, and practical tips available, it also includes a CD-ROM containing templates for all of the sample letters included within the text. This guide will cut the time you spend on letter writing in half.
Some example letters presented are:
• Sales and promotional letters
• Community activities letters
• Customer relations letters
• Personal business letters
• Media letters
• Letters about employment.
• Goodwill letters
• Collections letters
• Letters of condolence
• And many, many more.
The letters can be copied, modified, and customized to fit your requirements. Business letter writing has never been so easy!
John A. Carey has been a professional writer for over 20 years. He has written articles, research papers, speeches, grant applications, educational materials, and correspondence for clients. He has been asked by corporations and politicians to compose correspondence addressing broad issues and situations that could easily be customized for efficiency. He has also been on the faculty of New York University and Baker University
Table of contents
- Cover page
- Title Page
- Copyright Page
- Table of Contents
- Introduction
- 1 Writing From Scratch
- 2 Parts of a Business Letter
- 3 Format of a Business Letter
- 4 Collection Letters
-
5 Sales and Promotional Letters
- Step-by-Step Guide
- Request for Appointment
- Prospective Lead
- Sales Letter to Client
- Sales Letter to Current Client
- Letter of Introduction
- Follow-Up on Letter Sent
- Delinquent Reply
- Extremely Delinquent Reply
- Requesting Customer’s Assistance
- Sales Follow-Up
- Confirming Sales Order
- Reminder That a Sale Is About to End
- Announcing a Sales Campaign, Promotion or Incentive Program
- Announcing a Sales Campaign to Preferred Customers
- Announcing New Products to a Select Group of Customers
- Announcing a Price Increase
- Transmittal With Instructions
- Transmittal With Request
- Transmittal With Suggestion
- Transmittal With Information
- Transmittal With Sales Information
- Transmittal to Current Client
- Checklist
-
6 Goodwill Letters
- Step-by-Step Guide
- Recognizing a Suggestion
- Appreciation
- Official Anniversary
- Speech
- Invitation — Formal
- Invitation — Informal
- Congratulations
- Thanks for Good Work: Outside Vendor
- Acknowledging Accomplishments
- Follow-Up After a Sale
- Explaining Policy and Position
- Encouragement
- Announcing New Fringe Benefits
- Adjustment
- Checklist
-
7 Community Activities Letters
- Step-by-Step Guide
- Solicitation of Funds
- Acknowledgment and Request for Funds
- Appreciation and Fund-Raising Event
- Acknowledgment of Contribution
- Acknowledgment of Accomplishment
- Thank You
- Grant Request
- Invitation to Serve
- Membership Invitation
- Refusal of a Request
- Expression of Appreciation
- Appointment to Office
- Appointment to a Committee
- Compliment
- Invitation to Speak
- Complimenting a Speaker
- Letter to Legislator Showing Support
- Letter to Legislator Showing Concern
- Checklist
- 8 Personal Business Letters
- 9 Letters of Condolence
-
10 Letters About Employment Changes
- Step-by-Step Guide
- Reference Request
- Waiver of Confidentiality
- Request for Meeting
- Job Hunter Seeking an Interview
- Interview Confirmation
- Thanks for Interview
- Unsolicited Application
- Cover Letters for Resumés
- Requesting Appointment
- Reply to Unsolicited Application
- Job Application
- Job Hunter Seeking Job With Contact
- Solicited Application
- Job Acceptance
- Job Rejection
- Not Accepting Possible Job Offer
- Positive Resignation
- Negative Resignation
- Response to Job Offer: Covers Terms
- Request for Employment Reference
- Reference for Former Employee
- Letters of Recommendation
- Character Reference
- Letter of Introduction
- Progress Report
- Rejection of Application
- Responses to Rejected Job Application
- Follow-Up After Not Getting the Job
- Rejection of an In-House Job Applicant
- Rejection of an Unsolicited Application
- Rejection of a Solicited Application
- Invitation for an Interview
- Job Offers
- New Employee
- Promotion — Congratulations
- Announcing a Promotion — Personal
- Announcing a Promotion — Internal
- Acceptance of Resignation
- Recommending a Raise
- Rejection of Unsolicited Business
- Request for Material
- Request for Information
- Confirmation to Speaker
- Giving Information
- Discontinuing Business Relationships
- Rejecting a Request
- Introducing a New Employee
- Checklist
-
11 Customer Relations Letters
- Step-by-Step Guide
- General Appreciation
- Acknowledging a Complaint
- Following Up on a Complaint
- Regaining a Customer’s Confidence
- Acknowledging a Complaint — Disclaiming Responsibility
- Acknowledging a Complaint — Explaining a Misunderstanding
- Correcting an Error
- General Apology
- Acknowledging an Order — Back Order
- Acknowledging an Order — Explaining Shipment Procedures
- Apologizing for an Employee’s Action
- Notifying Customers of a Move
- Holiday Greetings
- Notification of Complaints
- Checklist
-
12 Media Letters
- Step-by-Step Guide
- Media Event Letter — Sales Campaign Kickoff
- Media Event Letter — Recently Published Book
- Media Event Letter — Anniversary
- Press Release — Anniversary
- Press Release — Speaking Engagement
- Press Release — Promotion
- Press Release — New Employee
- Response to Editorial — Positive
- Response to Editorial — Negative
- Letter Asking to Make a Speech
- Letter Asking for a Correction
- Checklist
- 13 Electronic Mail
- 14 Postcard Correspondence
- Appendix
- Index
Product information
- Title: Business Letters for Busy People
- Author(s):
- Release date: April 2002
- Publisher(s): Career Press
- ISBN: 9781564146120
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