13.1 An Inflection Point in the Computer Industry13.2 Price Wars and the Stock Market13.3 Tough Cost Control Is the Best Way to Field off Competitors13.4 Warehousing, Inventories, Supply Chain, Channels of Distribution, and Maintenance13.5 Half-Baked Solutions Have Short Legs13.6 Users Don’t Always Appreciate That They Are Getting Semitechnical Products13.7 The Dark Age of Mainframe Mentality Enters Cloud Computing