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Business Plans that Work: A Guide for Small Business 2/E by Andrew Zacharakis

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7 OPERATIONS AND DEVELOPMENT: EXECUTION

Operations Plan

The operations section of the plan has progressively shortened as more companies outsource nonvital aspects of their production. For a service company like Lazybones, on the other hand, the operations plan tends to be more detailed as it shows how the company provides its service to the customer. Figure 7.1 illustrates the main sections of the operations plan. The key in this section is to articulate operational competitive advantages and address how operations will add value to your customers. Furthermore, the section details the production cycle, allowing the entrepreneur to gauge the cycle’s impact on working capital. The “cash conversion cycle” is always a point of concern for a start-up. ...

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