Business Process Automation with Salesforce Flows

Assessments

Chapter 1, Process Flows – Understanding Business Requirements

1. Process flow helps us capture the business process steps from start to finish. The current state of the process is called “as-is.” From “as-is,” we will gather requirements and create the future state “to-be” business process flow.
2. Yes. Without understanding business requirements, the team will not be able to design, build, and enable the right product. This will result in a bad final product that will not meet the business’s needs.
3. BPMN, Visio, Wrike, lucid chart, and even paper and pen.
4. The RACI matrix helps the project team clarify employee roles and responsibilities for tasks/deliverables on a project. RACI helps with better decision-making. It is also called RAM ...