Business Process Change, 2nd Edition

chapter 9

Modeling Processes

IN CHAPTER 4 we considered how we might model all of the high-level processes in an organization and store that information as a business process architecture. Once an organization has created a business process architecture, then any specific process change project becomes a matter of redefining or elaborating on a well-defined portion of the business process architecture. If a company has not created a business process architecture, it often needs to model specific processes from scratch. In Chapter 8 we considered how you might begin such a effort by creating an informal model of a process to determine the scope of a business process project. In this chapter we are going to consider how one creates a formal model ...