Business Process Change, 2nd Edition

chapter 12

Process Improvement with Six Sigma

IN THE LAST CHAPTER we saw how managers should be responsible for planning and controlling the business processes they manage. In a sense, planning, organizing, monitoring, and maintaining processes and activities is the everyday job of managers. Redesign projects, which have received most of our attention so far, are the exception, not the rule. At most times, in most situations, companies will want to focus on improving existing processes. In some cases, companies will organize process improvement teams. In other circumstances, the day-to-day process manager can organize a process improvement effort. Continuous process improvement occurs at organizations whose process managers or process teams routinely ...